Last Updated Date: [January 2026]
All mobile client users who download and browse any App software developed by HK MACRO-VIDEO SMART TECHNOLOGIES LIMITED (hereinafter referred to as "the Company") shall be deemed to have carefully read and fully agreed to all terms of this Agreement. Anyone who logs in to the App in any way or directly or indirectly uses the materials of the App shall be deemed to voluntarily accept the constraints of the relevant statements and user service agreement of the App developer.
I. Definitions
1.1 Relevant Apps of the Company: Mobile client software developed by the Company to provide users with data display and control functions for the Company’s smart terminal products (wireless cameras).
1.2 In-App Services: Technical services such as cloud storage, query, snapshot capture, etc., for the mobile video recording content of the Company’s relevant Apps.
II. Service Content
2.1 Users shall use all services through the Company’s relevant Apps.
2.2 The App services only provide corresponding technical services. Users shall bear all expenses on their own, including the purchase costs of wireless cameras and their facilities, installation fees, data usage, and all other related expenses.
2.3 The Company provides various App service packages to meet different user needs. The specific service content (including but not limited to charging standards, validity periods, usage conditions, etc.) obtained by users shall be subject to the pages and notifications where the user purchases or is gifted the service.
2.4 Users need to log in with an account and password to use all services. The App verifies the user’s identity solely based on the user’s account and password. Users shall properly keep their accounts and passwords and assume full responsibility for their use and loss.
2.5 The Company reserves the right to change, upgrade, or modify any App services and related functions at its sole discretion at any time. The Company further reserves the right to develop new features for the App services. Unless otherwise stated by the Company, all the aforementioned new features and services shall still be subject to this Agreement.
2.6 Users agree to use the services in accordance with the relevant rules published by the Company regarding the charging standards, validity periods, usage conditions, etc., of the App service packages. If the relevant usage and storage periods expire without purchasing the next paid service package, the App backend system will delete all stored information from the paid period within 24 hours.
2.7 Given the nature of App services as virtual goods, you understand and agree that after-sales refund services are supported for successful service purchases, subject to the following requirements:
  1. Apply within 7 days from the date of service purchase;
  2. The service has not been bound to any device for use. If the service has been bound to a device for use, even if you temporarily suspend its use midway, you cannot apply for a refund.
III. Usage Specifications
3.1 You warrant that all activities you engage in through the App are lawful, truthful, and valid, and do not infringe upon the legitimate rights and interests of any third party.
3.2 Do not use the App to upload, store, or share the following information or content, and do not facilitate others in publishing such information or content:
3.2.1 Political propaganda and/or news information/content that violates national regulations;
3.2.2 Information/content involving state secrets and/or security;
3.2.3 Feudal superstition and/or obscene, pornographic, vulgar information/content, or information/content inciting crimes;
3.2.4 Information/content violating national ethnic and religious policies;
3.2.5 Information/content infringing upon others’ privacy or legitimate rights and interests, and/or other information/content detrimental to social order, public security, or public morality;
3.2.6 Other content violating laws and regulations, national policies, or public order and good morals.
3.3 Do not engage in any other activities that are illegal, breach this Agreement, or violate the service agreement of relevant Apps in the V380Pro system.
3.4 The Company does not conduct any proactive review of the audio and video content stored by users through the App. However, for the audio and video content stored, transmitted, or shared by users through the App, the Company reserves the right to conduct necessary supervision and review when necessary, in accordance with relevant national laws and regulations, this Agreement, and related rules.
3.5 If a user transmits or stores content and information prohibited by national laws and administrative regulations (such as reactionary, pornographic, or violent content) through the App, the backend system records of the App may serve as evidence of the user’s violation of the law. The user shall bear full responsibility for any claims, damages, or losses arising from the user’s uploading, transmitting, or storing of the aforementioned content through the App, and the Company shall not bear any liability in this regard.
3.6 Users agree that if they violate any term of this Agreement, the Company has the right to unilaterally decide to immediately suspend or terminate the user’s use of the App services without prior notice and without refunding any fees already collected.
IV. Suspension or Termination of Services
4.1 Under any of the following circumstances, the Company has the right to immediately terminate the user’s right to use the App services without prior notice and without bearing any liability:
4.1.1 The user fails to pay for the App services of the next billing period after the expiration of the paid usage period;
4.1.2 The user violates the warranty and commitment clauses of this Agreement;
4.1.3 In case of major adjustments to the App service business or other matters deemed necessary by the Company, the Company has the right to terminate the provision of services and this Agreement upon 15 days’ prior notice to the user.
V. Intellectual Property
5.1 Users understand and agree that, unless otherwise declared by the Company, all intellectual property rights and related rights to all products, technologies, software, programs, data, and other information (including but not limited to text, images, icons, pictures, photos, audio, video, colors, layout designs, electronic documents) contained in the services under this Agreement belong to the Company.
VI. Limited Liability
6.1 All video content uploaded through the App is provided by App users. The authenticity, accuracy, and legality of such content are the responsibility of the information publisher. This does not imply that the Company agrees with their views. The Company makes no guarantees regarding the authenticity, accuracy, and legality of the aforementioned video content and assumes no legal liability in this regard.
6.2 The Company guarantees that the externally connected devices linked to the App can operate normally under normal conditions (including but not limited to normal temperature, humidity, power supply, delay-free network transmission, etc.). However, special circumstances may occur during actual operation leading to certain malfunctions. For example, externally connected devices linked to the App may fail to record due to unstable networks or incompatibility between the device’s built-in chip and the network environment. Users clearly acknowledge and agree to bear the aforementioned operational risks associated with using the App’s network services.
6.3 The Company shall not be liable for any accidents, negligence, breach of contract, defamation, copyright or other intellectual property infringements caused by improper use of the App, nor for any losses resulting therefrom.
6.4 For network service interruptions or other defects caused by force majeure or reasons beyond the App’s control (such as hacker attacks or communication line interruptions) that prevent users from using the App normally, the Company shall not bear any liability but will endeavor to minimize the losses or impacts caused to users thereby.
6.5 For issues not covered in this Agreement, please refer to relevant national laws and regulations. In case of conflict between this Agreement and relevant national laws and regulations, the latter shall prevail.
6.6 The copyright, modification rights, updating rights, and final interpretation rights of the relevant agreements of this website belong to the Company.