· Press and hold the reset button for several seconds to trigger the device [Restore factory default settings], and the device with a speaker will have a voice prompt "Reset completed"

  · Restore factory default settings function

    1) Clear WiFi information and IP configuration information

    2) Clear user information (username and password)

    3) Clear hotspot password

    4) Turn on system voice prompt

    5) Unbind cloud service

    6) Alarm function

      a. Set the arming state to off

      b. Set the alarm area to All

      c. The alarm time period is set to all-day alarm

      d. Turn off the alarm tone

    7) PTZ function

      a. Clear the PTZ power-off memory position

      b. Clear the PTZ patrol setting

      c. Turn off the movement tracking function

    8) Light control function

      a. The light control is set to [Auto]

      b. Clear the timing switch light setting

    9) The image attribute is set to [Auto]

  Note: After the device is restored to factory default settings, the network needs to be reconfigured

  1) The reset button of some PTZ cameras is on the body, with a prominent button and a reset logo

  2) The reset hole of some PTZ cameras and panoramic cameras is on the body with a reset logo. The reset hole needs to be pressed with a reset needle or similar object to press the reset button

  3) The reset button of some outdoor PTZ cameras is on the tail wire or body, and you need to open the waterproof cover to find it

  4) The reset hole of some panoramic cameras is next to the lens and has a reset logo. The reset hole needs to be pressed with a reset needle or similar object to press the reset button

 Note: The position of the reset button is for reference only, please refer to the actual device

  · ID number is the unique identification number of the camera, each camera corresponds to only one ID

  · The ID number is 8 or 9 digits, which can be viewed on the label on the device body

  · If you have connected the device in the APP, you can view the ID in the device list window

  1) Make sure that the device has started normally and is in AP hotspot mode

  2) For devices with external antennas, please confirm that the antennas have been connected

  3) Confirm that the device is not connected to the network cable, if the network cable is connected, please disconnect it first

  4) If the security prompt pops up during the connection process of the Android phone, please confirm that the authorized system is connected to the hotspot

  5) For Apple mobile phones iOS14 and above, please confirm that the APP is enabled [Local Network] and [Precise Location] Permissions

  6) Please try to restart the device or change other phone connection

  7) If you cannot solve the problem after trying the above methods, please contact the seller for after-sales service

  Note: The AP hotspot is a signal from the camera and cannot be connected to the Internet. Therefore, it is a normal phenomenon for the system prompts "Network unavailable" during the connection to the hotspot

  1) The stable connection distance of the indoor camera is 5 to 10 meters

  2) The stable connection distance of the outdoor camera is 10 to 20 meters

  Note:

    1) The above parameters are reference values, and the actual connection effect is affected by the use environment to a certain degree

    2) The partition wall connection may greatly weaken the signal, and it can be connected to a longer distance in an open environment

    3) Do not use the device in an environment with high electromagnetic interference

  1) Connect the camera to the phone APP

  2) In the device list, click the [Settings] icon-[Network], and select [AP hotspot mode]

  3) Fill in the password under the hotspot name and click [Save]

  4) After the setting is completed, the mobile phone connects to the camera hotspot again, and the set password is required to connect

  Note:

    1) The password must be a combination of 8 or more letters, symbols, or numbers

    2) Restore the factory default settings of the camera can delete the hotspot password

 · After the APP connects to the camera, click [Settings] icon in the device list-[Device volume setting], you can adjust the device speaker volume level. After the setting is completed, return to the previous level to take effect

  Note: Only devices that support this function will show this option in the setting list, and other devices will not show this option

· After the APP connects to the camera, click [Settings] icon in the device list-[Advanced settings]-[language] option, you can choose to switch the [Mandarin/English] language environment. After the setting is completed, return to the previous level to take effect. The system prompt voice switches to [Mandarin/English] in real time

  Note: Only display the languages that the device supports switching, if not displayed, it is not supported