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常见问题
FAQ常见问题
  • “灯控功能”功能怎么使用?  

      · 支持灯控的产品在实时预览界面点击 [更多] - [灯控],展开后可选择 [常开] [自动] [常关] 三种状态

        [常开] 受控的照明灯保持开启状态,但壁灯设备2小时后自动关闭

        [自动] 系统程序控制照明灯的开启或关闭状态

        [常关] 受控的照明灯保持关闭状态,不会自动开启


  • “灯光灵敏度”功能怎么使用?  

    Introduction of dual light camera


      1) Dual light source devices refer to the products that both have white light and infrared lights

      2) The light control and image attribute functions are both set to [Auto], the image mode of dual light source device:

        a. When the device is working in night mode, the screen is in black and white mode by default, and the infrared light turns on

        b. When the device triggers a motion alarm, the screen switches to color mode, the infrared light turns off, and the white light turns on

        c. After the alarm stops triggering for a period of time, the device returns to black and white mode, the white light turns off, and the infrared light turns off

      3) The user can adjust the light sensitivity of the device to control the frequency of the device switching the image mode


      Note: Only dual light source device has the function of motion detection sensitivity adjustment

    Light sensitivity adjustment

      1) After connecting the device in App, click [Settings] icon in the Device list, select [Lamplight sensitivity settings] to enter the setting interface

      2) Users can select three sensitivity modes of "Low, Middle, High", the higher the sensitivity, the easier it is to trigger the light control mode switch

  • 如何设置定时灯控?  

      · 在设备列表点击 [设置] 图标 - [灯控设置],打开 [定时开关] 设置并设定 [开始时间] 和 [结束时间]


      注:若设置界面未显示灯控设置图标则不支持该功能

  • 红外灯有什么作用?  

      · Infrared light, night vision monitoring infrared light, is a supplementary light device that cooperates with surveillance cameras to collect images at night, and does not support manual control. When the camera is at night or in an environment with insufficient light, the infrared light will automatically turn on, and the image will switch to B/W night vision mode. In bright environments, the infrared light will automatically turn off and the image will switch to color mode

  • 为什么白光灯不亮?  

      1)自动模式下,带白光灯的设备在白天时白光灯是不亮的,可点击开灯测试白光灯是否正常

      2)自动模式下,带白光灯的设备在晚上夜视状态时,若触发移动侦测则亮白关灯(起到灯光警戒作用),若不触发,白光灯则自动关闭

      3)若以上操作不行,可能是设备硬件故障,请联系商家售后维修处理


  • 三目设备如何切换显示效果?  

    在实时预览界面点击 [更多] - [显示模式] ,切换 [竖向原图] 与 [竖向三屏] 模式


      · 竖向原图模式为倒“品”字形布局

      · 竖向三屏模式为竖向排列三画面,若手机屏幕较短无法完全展示三个屏幕,则会出现滚动块,可通过操作滚动块,垂直移动当前画面


    竖向、横向单画面切换画面


      · 双击画面区域切换到对应镜头的单画面模式

      · 在竖向、横向单画面中,可通过左滑、右滑的手势,切换“固定左”、“固定右”、“移动视角”预览画面


      注:若界面没有 [显示模式] 图标则不支持该功能

  • 枪球双画面摄像机如何进行画面切换?  

    单双画面切换


      · 枪球设备在竖屏和横屏的播放界面,双击画面区域,切换到对应镜头的单画面模式和双画面播放模式


    竖屏模式 - 双画面预览


      · 预览画面支持同时查看枪机和球机的画面

        1)枪机画面:固定视角,通常采用广角镜头,用于监控全局画面

        2)球机画面:云台可调视角,可跟踪监控移动目标,亦可用于枪机画面外的视野盲区场景;球机镜头通常采用长焦镜头,可用于查看远处细节画面


    横屏模式 - 全屏预览 & 画中画预览


        1)全屏预览:预览时切换横屏模式,默认左右双画面模式,点击右侧功能中的 "更多"图标,可切换左右双画和画中画显示模式

          a. 切换画面:使用"切换画面"功能,可循环切换枪机和球机的画面

          b. 画中画模式:点击可开启或者关闭画中画预览模式

        2)画中画预览模式:以画中画模式同时预览两个画面

          a. 画面对调:点击"切换画面"按钮或者小窗区域,可互相切换枪机和球机两个画面

          b. 调整小窗位置:点击调整位置按钮,可按顺时针顺序调整小窗位置(暂不支持拖动小窗以调整位置)

  • 多目设备变倍画面偏移怎么办?  

      · After the APP connects to the dual-lens device, click the [Settings] icon in the device list, select [Multi-lens zoom calibration] - [Center point of image calibration] - [Start calibration] , adjust according to the image changes and complete the settings


      Note: This function is used for calibrating and aligning the center point in the image of multi-lens device, which can reduce the screen center offset caused by lens switching during zooming